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The zRead – Zwift news and industry trends

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Understanding Hospitality

‘Everyone should work in hospitality at least once in their life.’ 

Why? Because some people have
significant misconceptions when it comes to one of the world’s largest and oldest industries. It’s about time to clarify some of these false impressions.

Firstly, one of the biggest misbeliefs has to be that
anyone can work in hospitality as it’s easy and requires no skills whatsoever. To put it mildly - this is not the case.
The working environment in hospitality is characterised as fast-paced, stressful and demanding. It takes drive, passion as well as mental and physical strength in order to flourish within the industry.

Another myth is that the
working hours in some hospitality jobs are very relaxed. You sleep in, get up around noon and start work nice and late.
Some think that late starts are awesome, but forget that a late start also means a late finish. So dancing the night away with your friends may be a distant memory!


 

Of course you can’t forget about one of the biggest misconceptions – that when mistakes happen, a lot of customers think that restaurant staff are incapable, incompetent or simply don’t care. Mistakes are often a result of miscommunications - remember we’re humans, not robots … so it’s okay to slip up now and again!

Lastly, let’s give the business owners some credit. Some people think that
owning a successful restaurant means living an easy and carefree life and taking all the earnings without having to do any hard work.
The truth is that getting to the point of owning a profitable business requires years of dedication, taking financial risks and blurring the lines of work/life balance.

If you’ve never worked in hospitality, impress your friends who have with your newly gained knowledge and understanding – they’ll love you for it … whilst they roll their eyes at you! 

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